User Login Multi-Factor Authentication

This topic covers how users can configure their contact details for multifactor authentication for their LaunchPoint login accounts.

 

FEATURED TOPICS

About Multi-Factor Authentication

Update User Contact Information

First-Time Logon with MFA Settings

 

 

 

 

About Multi-Factor Authentication (MFA)

This setting allows an user to add their own contact details for multi-factor authentication (i.e., email and phone) on their logon account.

 

PREREQUISITES AND NOTES

  • First, a system administrator must enable multi-factor authentication (MFA) on the user logon account in the system programming.

  • The user will be prompted to set up their contact details on their first-time logon attempt.  

    When the user submits their contact information at the first logon page, LaunchPoint immediately issues a random OTP Code (plain text) to the user's email and phone.

  • Every time the logs-in, a new OTP Code is issued. The user must enter the code into the login page when prompted.

  • If the LaunchPoint session expires or the user logs out, the system will generate a new code.  LaunchPoint issues a new/different code each time the user signs in.

 

 

Update User Contact Information (MFA)

The user can update the multi-factor authentication settings from the User Settings in LaunchPoint. Each user can only see and update their own contact details while they are actively logged in.

 

STEPS

  1. Sign in as normal to the LaunchPoint application - this will include submitting the OTP Code when prompted.

  2. Click Settings menu option (side menu).

  3. Choose User Settings > Multi-Factor Authentication from the settings menu.

  4. When the Profile Settings page opens, it will display the currently configured information.

  5. Enter a valid phone number in the Phone field.

  6. Enter a valid email address in the Email field.

  7. Click Save  button and you will be prompted to confirm changes.

    • Yes = proceed with saving changes.

    • No = cancel changes.

     

  8. Click YES to save changes, and you will be prompted to confirm whether to log-out or stay logged-in.

    • Yes = log-out (session will close; you need to logon using your new contact info).

    • No = remain logged-in (session remains open, but system will use the new contact info the next time you logon).

 

 

 

User's First-Time Logon

 

  1. The system administrator must enable the MFA feature for the individual user account.

  2. Open the LaunchPoint window, and enter the User Name and Password, and click the Logon button.

  3. If this is the first login, MFA Registration popup will display.

    The window will only popup on the first logon attempt.

    1. Enter a valid phone and email

    2. Click Send button to generate a random OTP code (plain text).

      RESULT: a random code is sent to both the phone and email at the same time.

  4. When the text arrives, enter the OTP Code into the MFA Authentication popup and click Submit to logon.

    • Clicking Submit will submit the OTP Code you entered.

    • Clicking Send New Code button will issue a new random OTP Code to your phone.

    • Clicking Close will exit the MFA popup message-box without logging in.

    Note: clicking the eyeball icon to show/hide the code, which helps user see they are typing correctly.

  5. If the code is rejected, the system will resend another code until you have exhausted your retry attempts.

  6. When the code is accepted, the LaunchPoint Dashboard page will display.